Last Updated 8th January 2023
Welcome to Italianinside.com, the website and online service of Michela Talin t/a Italian Inside Language School (hereinafter: “Italian Inside”, “italianinside”, “Language School” “we” or “us”, “our”). This page explains the terms by which you may use our online services, software and website, provided on or in connection with the service (collectively the “Service”). By accessing or using the Services, you signify that you have read, understood, and agreed to be bound by these Terms and Conditions (“Terms”) and to the collection and use of your information as set forth in our Privacy Policy, whether or not you are a registered user of our Service. This Agreement applies to all visitors, users, and others who access the Service (like, for example – but not limited to – “Subscribers”, “Users”, “Teachers”, “Students” or “you”).
We may make changes to these Terms from time to time. When we do, we will revise the “last updated” date shown above. It is your responsibility to review these Terms frequently and to remain informed of any changes to them. The then-current version of these Terms will supersede all earlier versions. You agree that your continued use of our Services after such changes have been published to our Services will constitute your acceptance of such revised Terms. If you do not agree to any of these terms or any future Terms, do not use or access (or continue to access) the Service. If any clause or part of this Agreement is considered invalid by any court or arbitrator, this does not mean that the whole Agreement will be judged invalid.
THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION OF DISPUTES PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
Contents
- Provision of the Service
- Payment & Refunds
- Booking Policies & Resolving Disputes
- Managing Your Information
- Technical Requirements
- Free Lessons
- Controlling Law and Jurisdiction
- Arbitration
- Limitation of Liability
- Indemnification
- Intellectual Property Rights
- Links
- Notices
1. Provision of the Service.
Who can use our Services: You may use our Services only if you can form a binding contract with Italian Inside and only in compliance with these Terms and all applicable local, state, national, and international laws, rules and regulations. Any use or access to the Service by anyone under 13 is strictly prohibited and in violation of these Terms. Users between the ages of 13 and 18 must obtain written permission from a parent or legal guardian. Your right to use our Services is personal to you and is not transferable by you to any other person or entity. Italian Inside reserves the right to terminate your use of its services, for example if you demonstrate abusive or inappropriate behaviour towards another User.
Italian Inside provides an online venue for language learning where Users, both Students and Teachers can collaborate with each other and take advantage of the services (collectively, the “Services”). The Services provided are as follows:
- Group and one-to-one lessons
- Lessons online and in-person
- Tutoring
- Tuitions
- Preparation for the exam of Italian Language level to achieve the Italian Citizenship
- Preparation to achieve NATs and A-Levels (Also known in Scotland as Scottish Highers)
- Payment services through third party connections like, but not limited to, Stripe and Apple Pay
2. Payment & Refunds.
Students can purchase their lessons using British Pounds. The Student can book their participation to any course, in accordance with the level that the Teachers will decide the student is ready for. The Student can also decide to pay in full in advance for a set of lessons. After the first free trial lesson, the price of the chosen course (or set of lessons) becomes payable in full when the Student either attend the second lesson or communicate to Italian Inside, in writing, their decision to proceed. A discount (or refund) of a maximum 50% for a cancelled course may be agreed at the sole discretion of Italian Inside only if the Student hasn’t attended more than half of the lessons. All group courses purchased have to be started within 6 months from the date of purchase, provided Italian Inside have spots and courses available according the Student’s necessities and level. If no course will start within 6 months, Italian Inside will refund in full any amount already paid.
One-to-one Lessons purchased singularly or in blocks, must be started within 6 months from the date of purchase and completed within 12 months from the date of purchase. One-to-one lessons, once purchased must be scheduled according with the Student’s and the Teacher’s needs. One-to-one lessons are non-refundable. During one set of lessons the Student is allowed to reschedule lessons for a maximum of three times for every set of 10 lessons. After three times, Italian Inside retains the right to decide whether to reschedule further or to hold the remaining lessons as scheduled at the beginning. Italian Inside also retains the right to deem the inability of the student to attend the lessons – after they have been rescheduled for three times – as a valid reason to proceed for a refund or to retain any payment made by the student as a compensation for the time and resources that Italian Inside used to try to accomodate the student.
Lessons and courses cannot be transferred from one language to another or from a Student to another, except at Italian Inside’s discretion. All prices stated exclude any additional charges such as fees, taxes or interest charged by the Student’s bank or credit card company. These charges are the sole responsibility of the Student. The prices stated also do not include any costs associated with connecting to the internet for the online courses, to transportation for the in-presence courses.
3. Free Trial Session.
New Students are permitted to take a “Free first lesson”. This lesson is only available to first time students, and is limited to one lesson per Student. The trial lesson lasts between 30 and 60 minutes. After taking this session, the Student can decide, without commitment or obligation of making any purchase, whether to proceed with purchasing lessons or courses or not. They can decide to pay for a deposit of £20.00 to secure their spot in the class, to pay one class, to pay a block of a number of classes in full. Any of the payments mentioned will be fully refundable should the Student decide to retire once the first lesson has been taken. After the first lesson had taken place, if Italian Inside won’t hear from the Student within 48 hours, the payments made by the student will become non refundable.
4. Booking Policies & Resolving Disputes.
The one-to-one lessons can be cancelled or rescheduled by the Student if at least 24 hours are remaining until it is due to begin, unless very urgent matters prevent it. The Student must reschedule/cancel the lesson getting in touch directly with the Teacher or contacting directly Italian Inside. When there are less than 24 hours remaining until the lesson is due to begin, the Student does NOT have the right to cancel or reschedule and the lesson and the price paid for that lesson will be lost. This policy exists for the protection of Teacher’s working conditions. Teachers are able to make exceptions if they wish, however they are under no obligation to do so.
Lessons scheduled during local holidays (one-to-one or group) will not be cancelled automatically – it is the responsibility of the Student asking to reschedule or of Italian Inside to make any necessary changes to the bookings and let the Students know about these changes.
If there is a dispute between Student and Teacher, Italian Inside will gather all records of communication available in order to determine how to adjudicate the dispute. Italian Inside shall have the right to offer a refund, credit or reverse a transaction. Italian Inside shall also have the right to designate who shall bear the expenses resulting from any such actions.
5. Managing Your Information.
It is the sole responsibility of each User to ensure that all personal details (e.g. contact details, payment details) are up to date and accurate at all times. By accepting these Terms, you hereby release Italian Inside from any claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, which arise due to inaccurate personal information being held on the site or being supplied to Italian Inside staff. You are also responsible for safeguarding your account password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Italian Inside account, whether or not you have authorised such activities or actions. You will immediately notify Italian Inside’s support team at ciao@italianinside.com of any unauthorised use of your account.
6. Technical Requirements.
The Student is responsible for ensuring they have 1) a sufficiently fast and reliable internet connection and 2) the necessary software and hardware for learning via Italian Inside. This includes a WhatsApp account or being able to connect via Zoom or any other mean Italian Inside can use for the lessons and the necessary audio equipment. If a lesson is disrupted or cannot go ahead as a result of technical issues from the Student’s side, the Teacher has the right to charge for the lesson, if individual. If it’s a group lesson and cannot go ahead as a result of technical issues from the Student’s side, that lesson will be lost. If the Teacher has technical issues, the lesson must be cancelled and it will be rescheduled in accordance with the Student’s and the Teacher availability.
7. Controlling Law and Jurisdiction.
These Terms are governed in all respects by the laws of the United Kingdom of Great Britain and Northern Ireland. However, some countries (including those in the European Union) have laws that require agreements to be governed by the local laws of the consumer’s country. This paragraph doesn’t override those laws. You agree that any claim or dispute you may have against Italian Inside must be resolved by a court located in Scotland, or as described in the Arbitration Term below. You hereby submit to the personal jurisdiction of the courts located within Scotland for the purpose of litigating all such claims or disputes. Any cause of action you may have with respect to this Site must be commenced within 30 days after it arises, or the cause of action is barred.
8. Arbitration.
We want to address any issues you have without needing a formal legal case. Before filing a claim against Italian Inside, you agree to try to resolve the dispute informally by contacting Italian Inside at ciao@ItalianInside.com. We’ll try to resolve the dispute informally by contacting you via email o via phone. If a dispute is not resolved within 15 days of submission, you or Italian Inside may bring a formal proceeding.
Judicial forum for disputes: You and Italian Inside agree that any judicial proceeding to resolve claims relating to these Terms or the Services will be brought in the courts of Scotland, subject to the mandatory arbitration provisions below. Both you and Italian Inside consent to venue and personal jurisdiction in such courts. If you reside in a country (for example, European Union member states) with laws that give consumers the right to bring disputes in their local courts, this paragraph doesn’t affect those requirements.
9. Limitation of Liability.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ITALIAN INSIDE, ITS AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR USE OF OUR SERVICES AND SERVICE CONTENT. UNDER NO CIRCUMSTANCES WILL ITALIAN INSIDE BE RESPONSIBLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICE OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITALIAN INSIDE ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF OUR SERVICE; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICE BY ANY THIRD PARTY; (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICE; AND/OR (VII) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. UNDER NO CIRCUMSTANCES WILL THE TOTAL LIABILITY OF US AND OUR SUPPLIERS AND LICENSORS OF ALL KINDS ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES AND SERVICE CONTENT (INCLUDING BUT NOT LIMITED TO WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT, OR OTHERWISE, EXCEED THE AMOUNTS, IF ANY, THAT YOU HAVE PAID TO US FOR YOUR USE OF THE SERVICES AND SERVICE CONTENT. SOME JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.
10. Indemnification.
You agree to indemnify, defend and hold harmless Italian Inside from any and all liability, claims, costs, or damages arising from your use of italianinside.com or your breach of this Agreement and any of the Terms set out herein.
11. Intellectual Property Rights.
All of Italian Inside’s materials, including website content, articles, images, and audio and video files remain at all time the sole property of Italian Inside. Such aforementioned materials are protected under international copyright, trademark and/or other intellectual property laws. You may not post, distribute, sublicense, translate or reproduce in any way any copyrighted materials, trademarks or other proprietary information without the prior express written consent of Italian Inside.
12. Links.
The Site may contain links to third-party websites. You acknowledge and agree that Italian Inside is not responsible or liable for: (I) the availability or accuracy of such websites or resources; or (II) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by Italian Inside of such websites or their resources. You acknowledge sole responsibility for, and assume all risk arising from, your use of any such websites.
13. Notices.
By providing Italian Inside your email address and telephone number/s, you consent to our using the email address to send you Service-related notices, including any notices required by law, in lieu of communication by postal mail. You agree that these electronic communications satisfy any legal requirement that such communications be in writing. We may also use your email address and phone number/s to send you other messages, such as changes to features of the Service and special offers. If you do not want to receive such emails, you may unsubscribe from the email list.
If you have any questions and/or concerns about this Agreement or any of the policies of Italian Inside, please contact us at ciao@italianinside.com.
PRIVACY POLICY
1. Acknowledgment and Acceptance of Terms.Italian Inside is committed to protecting your privacy. This Privacy Policy sets forth our current privacy practices with regard to the information we collect when you interact with italianinside.com. By accessing our website, you are consenting to the way information is collected and used, as described within this Privacy Policy.2. Third Party Websites.Related services and offerings with links from this website, including all other websites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Italian Inside is not responsible for the privacy practices or contents of third-party websites. We recommend and encourage that you always review the privacy policies of third parties before you provide any personal information or complete any transaction with such parties 3. Information We Collect, How We Use It & Why.When a user signs up service type. We are required to request and store the user’s email address and other relevant information. This is because the user needs to receive email communications regarding their lessons and the Teacher needs to know certain things in order to provide the service. The information required at this stage is: Name, email, mobile number, date of birth (or age), estimated language level and motivation.We store the data mentioned above for the purposes of 1) enabling lessons and trial sessions to be scheduled, 2) allowing tutors to be able to provide their services, and 3) enabling our support team to ably deal with any issues. The data may be stored within third party software systems (like, but not limited to, Mailchimp), which use the latest security technology and are compliant with the GDPR. Data may occasionally be shared with Teachers via email if you book a lesson with them and they do not have your information.If you wish to gain access to any information kept or for us to remove your information from our systems, you can contact us at ciao@italianinside.com. We will respond to your request within 10 working days.After users sign up for our services, they may receive emails regarding their request. Users may also receive occasional emails regarding updates and special offers. You can opt out of receiving emails by clicking the unsubscribe link in emails received.We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:To protect ourselves from liability.
To respond to legal process or comply with law, or in connection with a merger, acquisition, or liquidation of the companYWhen you visit italianinside.com, we may track browsing activity and later analyse it for the purpose of better serving our users. We use third party cookies to run Google Analytics Demographics and Interest Reporting. These cookies gather website visitor data (such as age and gender) that we use to optimise our website content and marketing. They do not collect any personally identifiable information. You can use this add-on to prevent Google Analytics from accessing information about your online activity.We use remarketing tracking to log when users view specific pages or take specific actions on italianinside.com. This is common practice and allows us to advertise to past users when they are browsing other websites. If you do not wish to receive Google or Facebook advertising, you can opt out of each using the following links: You can change your Facebook advertising settings here. Find out how to opt out of Google advertising here.4. Changes to This Statement.Italian Inside has the discretion to occasionally update this privacy statement. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect.4. Changes to This Statement.Italian Inside has the discretion to 5. Cookies.Italianinside.com uses a plugin called Real Cookie Banner.
The legal basis for the processing of personal data in this context are Art. 6 (1) lit. c GDPR and Art. 6 (1) lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.If you have questions regarding our Privacy Policy, please contact us.
